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LivePerson Chat Expert – User Setup, Skill Assessment & Reporting
Job Description: We are seeking an experienced LivePerson Chat Expert to assist with setting up new users, assigning skills, creating new skills with related graphics, and generating reports as needed. The ideal candidate should have a strong background in LivePerson Chat administration (or similar Web Chat Service), including user management, skill configuration, and performance analytics. Key Responsibilities: Set up new users within the LivePerson Chat platform. Assign appropriate skills to users based on project requirements. Configure and create new skills, ensuring seamless integration with existing workflows. Generate and analyze reports to track chat performance and agent productivity. Ensure system configurations align with business objectives and best practices. Provide recommendations for optimizing LivePerson Chat operations. Troubleshoot and resolve any platform-related issues. Requirements: Proven experience working with LivePerson Chat setup and administration. Strong knowledge of user management, skill assignment, and chat configuration. Experience with generating and interpreting reports within LivePerson. Excellent problem-solving skills and attention to detail. Strong communication skills and ability to work independently. Preferred Qualifications: Prior experience with customer support and chat operations. Familiarity with workflow automation within LivePerson. Ability to train or guide team members on system functionalities. If you are an expert in LivePerson Chat and can help us streamline our chat operations efficiently, we’d love to hear from you! Please share your experience and relevant projects when applying.