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Remote Helpdesk Support Specialist Needed
Job Title: Helpdesk Support (Ticketing System) - Remote Freelancer Job Description: We are seeking a reliable and detail-oriented Helpdesk Support Specialist for our company to manage our customer support tickets. You will serve as the first point of contact for users experiencing technical or general issues, assisting in triaging, resolving, or escalating inquiries through our ticketing system (e.g., Zendesk, Freshdesk, or similar). Responsibilities: • Monitor and respond to incoming support tickets within the defined turnaround time (TAT). • Troubleshoot common issues and suggest relevant insights or ideas for automation. • Maintain detailed daily, weekly, and monthly reports for all tickets. • Ensure high levels of customer satisfaction through clear and professi...