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Remote Facebook Messenger & Discord Customer Support (US-Based Only) – $35/hr | Flexible Hours
Remote Facebook Messenger & Discord Customer Support (US-Based Only) – $35/hr | Flexible Hours We’re launching a new program, and we’re looking for 3 reliable and detail-oriented Customer Support Representatives to join our remote team. Your primary responsibility will be to manage the inbox of Facebook Messenger & Discord answer customer inquiries via Messenger using our internal FAQ and support tools. Position Details: • Pay: $35/hour • Schedule: 4–8 hours/day, flexible shifts Monday–Friday, with optional part-time weekend availability (you can choose what ever days works best for you) • Type: Remote (US-Based Only) Key Responsibilities: • Respond to customer inquiries via email and chat promptly and professionally • Learn our platform’s FAQ and top support questions to assist users accurately • Communicate with our internal team regarding customer feedback or technical issues • Maintain a helpful, patient, and professional tone in all communications • Adhere to support protocols and guidelines provided during training Who We’re Looking For: • Based in the United States • Reliable internet connection and access to a personal laptop or computer • Experience with email communication or customer service preferred • Organized, communicative, and comfortable working independently • Willing to learn and follow internal FAQs and knowledge base materials Training Provided: We’ll fully train you on our FAQs and provide access to a detailed support database to make your job easier and more efficient. We’re excited to bring on friendly and dependable team members who are ready to support our mission and community!