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B2B E-commerce Fulfilment Customer Service Role
B2B E-commerce Fulfilment Customer Service Role Main Purpose: Monitor orders, act as the main contact between business customers and the print company, and resolve any issues quickly using key tools. Key Responsibilities: 1. **Monitoring Orders** * Track all customer orders using spreadsheets and CRM systems. * Spot issues early and follow up as needed. 2. **Go-Between** * Use Slack and email to communicate clearly between customers and internal teams (production, delivery, etc.). * Make sure everyone has the information they need. 3. **Issue Resolution** * Log and manage customer queries through help desk software. * Use project management tools like Trello to follow up on tasks and keep orders moving smoothly. * Resolve problems quickly and keep customers updated. Tools Used: * Spreadsheets (Excel, Google Sheets) * Help desk software (Zendesk, Freshdesk, etc.) * CRM systems (HubSpot, Salesforce, etc.) * Slack for team communication * Trello (or similar) for task tracking