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Remote Application Support Analyst (id: j_73952)
**Location:** Remote (USA) **Contract type:** W2 Only **Contract duration:** Contract to Hire **About the role** Join an exciting opportunity with a large tech company seeking a Remote Application Support Analyst with strong SQL skills. You’ll be working independently, managing professional responsibilities to resolve complex technical issues. Engage your analytical and problem-solving abilities while collaborating with internal teams to drive technical solutions and maintenance of applications. **Responsibilities** - Provide high-level technical support and assistance using in-depth knowledge of customer service best practices. - Diagnose and resolve complex technical issues through sound judgment. - Identify and document defects for development team review. - Collaborate with internal teams to resolve issues and build consensus. - Implement and support advanced features of the CSC application suite. - Write SQL queries for troubleshooting application and data-related issues. - Troubleshoot application problems and modify site configurations. **Requirements** - Must live in the U.S. - 5+ years of experience in a B2B technical customer service or implementation role. - Strong knowledge of cloud computing platforms like Azure, Google Cloud, and AWS. - Expertise in database technologies such as Microsoft SQL Server and Oracle. **Preferred skills** - Experience in a production support environment. - Prior healthcare software experience and knowledge of industry regulations. - Strong problem-solving skills. - Excellent interpersonal and organizational abilities. - Ability to work independently. - Collaborative team player attitudes. **Disclaimer** Consideration for this opportunity will involve some services from AI career agents provided by Job Protocol Labs LTD. By applying, you agree to the Job Protocol Labs Ltd Terms of Service (https://hunterscouts.com/terms-of-service) and Privacy Policy (https://hunterscouts.com/privacy) and you consent to receiving communications from Job Protocol Labs Ltd via email, SMS, and WhatApp. Message frequency may vary, and message and data rates may apply.