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Client Onboarding & Project Delivery VA
ROLE DESCRIPTION: Client Onboarding & Project Delivery Assistant (Part-Time, Remote – 20 hrs/week to start) Overview We’re Rockmelon — a high-performance marketing agency helping Aussie tradies and service-based businesses grow fast with Meta ads, Google ads, landing pages, CRM systems, and sales training. As we scale, we need a reliable, detail-driven operator to own the critical gap between client purchase and ads going live. This role is not just admin. You’ll be a core part of the machine — making sure every new client is onboarded smoothly, their project is kicked off without delay, and our delivery team has what they need to execute. Key Responsibilities 1. Client Onboarding • Send welcome emails and onboarding forms • Collect logins, business assets, branding files, goals • Set up shared folders (Google Drive), ClickUp tasks, and naming systems • Trigger internal comms across content, CRM, and ads teams 2. Project Delivery Support • Manage post-sale delivery checklist (Week 1–3) per client • Track due dates and progress (videos, CRM build, ad setup, tracking) • Chase up team deliverables or missing info • Ensure nothing blocks campaign launch 3. Internal Coordination & Comms • Update client info and stage in our CRM (Zoho) • Summarise onboarding info into internal briefs for ads/content teams • Join weekly internal huddles and report client launch status What We’re Looking For • Excellent English (written + verbal) • Highly organised — checklist brain, strong follow-through • Self-starter: doesn’t wait to be told what to do • Familiar with tools like Google Drive, Slack, ClickUp/Trello • Comfortable working in fast-moving, high-performance environment • Bonus: experience with CRM platforms (Zoho), Meta Ads, or client success Outcomes You’ll Be Measured On: • Clients onboarded within 48–72 hours of sale • No missed steps or blockers before campaign go-live • Team alignment (everyone knows what’s due and when) • Clean backend ops: everything is stored, named, and tracked correctly Hours & Growth: • 20 hours/week to start • Must be available for communication during AEST business hours • Potential to grow into full-time operations/project manager role