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Jira Business Analyst
Summary: This Business Analyst role focuses on process optimization and tool configuration using Jira to support IT intake, change management (CM), and operational workflows. They serve as a liaison between stakeholders and tool admins to ensure systems reflect current needs and support decision-making. Key Responsibilities: -Analyze current Jira workflows and recommend improvements -Collaborate with team leads to standardize intake and change processes -Implement dashboards and reports for visibility and accountability -Train staff on Jira best practices and configurations -Support backlog grooming and cross-functional coordination Qualifications: -3+ years as a business analyst or systems analyst with Jira -Deep knowledge of Jira administration, workflow design, and plugins -Familiar with ITIL or service management frameworks -Strong analytical and communication skills