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Freelance Virtual Assistant – Customer Service, Marketing & Operations Support
Freelance Virtual Assistant – Customer Service, Marketing & Operations Support Company: Nashelle Jewelry Location: Remote (Freelance) Hours: 10-20 hours per week (Flexible) Pay Rate: [Specify your budget range] About Nashelle Jewelry: Nashelle Jewelry is a growing fine jewelry brand known for its sophisticated designs and quality craftsmanship. We are expanding beyond our local roots and need an experienced, detail-oriented Virtual Assistant to support customer service, marketing, and e-commerce operations. Role Overview: We’re looking for a highly organized and proactive freelance virtual assistant to handle customer interactions, assist with marketing initiatives, and ensure smooth day-to-day operations. Key Responsibilities: • Customer Service: • Respond to customer inquiries via email, chat, and social media • Process orders, returns, and exchanges • Provide personalized assistance and ensure excellent customer experience • E-Commerce & Website Management: • Update product listings, descriptions, and pricing on Shopify • Track inventory and coordinate with the fulfillment team • Ensure a seamless online shopping experience • Marketing & Social Media Support: • Assist with influencer outreach and email campaigns • Schedule and manage social media posts (Instagram, Facebook, TikTok, Pinterest) • Engage with followers, respond to comments/messages, and track engagement metrics • Administrative & Research Tasks: • Conduct industry and competitor research • Perform data entry and maintain spreadsheets • Assist with other operational needs as required Ideal Candidate: • Previous experience in customer service, e-commerce, or digital marketing • Strong understanding of Shopify, social media platforms, and email marketing tools • Excellent written and verbal communication skills • Highly organized, proactive, and able to work independently • Passion for fashion, jewelry, or luxury brands is a plus Hours & Compensation: • 10-20 hours per week (flexible, based on workload) • Competitive hourly rate (please specify your budget range) • Opportunity for increased hours and long-term collaboration based on performance