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Hybrid AI-Powered Call Center Solution Development
We are seeking an experienced AI/ML Developer or VoIP Engineer to build a hybrid AI-powered call center solution (on-prem + cloud) that can handle LLM-powered voice interactions. Project Scope: • Call Flow Architecture: 1. Customer speaks (Incoming call through SIP/VoIP). 2. Speech-to-Text (STT) with Whisper – Convert speech to text. 3. LLM Processing with Mixtral – Generate AI-based responses, with GPT-4 API fallback for complex queries. 4. Text-to-Speech (TTS) with Coqui – Convert text back to speech. 5. Bot replies to the customer. • Fallback to human agents if AI cannot resolve, with full call history & transcription. Key Features: • Hybrid Implementation (On-Prem + Cloud): Balancing cost, latency & scalability. • Omnichann...