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Comprehensive Solution Design for Dynamics 365 CRM
I'm seeking an expert in Microsoft Dynamics 365 CRM, specifically within the Customer Service module, to prepare an in-depth Solution Design Document. This document should focus on three key areas: Case Management, the Knowledge Base, and Service Level Agreements (SLAs). Key Requirements: - A detailed, in-depth analysis of each of the specified areas within Customer Service. - Extensive experience with Microsoft Dynamics 365 CRM, particularly the Customer Service module. - Excellent technical writing skills, with the ability to convey complex concepts clearly and concisely. This document will be crucial for the successful implementation of our Customer Service Center project, so a meticulous and thorough approach is essential.