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Customer Experience Journey for Retail Banking
I'm looking for a comprehensive customer experience journey that leverages technology for various aspects of retail banking, such as hire purchase, mortgages, credit cards, personal loans, and share margin. The document should not exceed 8 pages and should cover the following: - Key vision and mission - Strategy and blueprint - Omnichannel integration for all customer contact points (e.g., Call centre, email, SMS, WhatsApp, website, sales, online platform, collections, etc.) - Expected business outcomes with key measurements - Integration of hyper technology, AI, and automation - Proactive fraud detection and enhanced security management - Implementation roadmap for short (<1 year), medium (>1-3 years), and long term (>3 years) Ideal candidates for this project should have...