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Operations Documentation Consultant for Service Coordinator Handbook
We are seeking a detail-oriented Operations Documentation Consultant to develop a structured position handbook for our Service Coordinator role. This role is part of a broader set of responsibilities within our team, focusing on scheduling and overseeing facility maintenance services (e.g., porter services, power washing, parking lot sweeping). The handbook will serve as a clear, step-by-step guide for performing the role's tasks, ensuring consistency and efficiency in service coordination. Key Responsibilities: 1. Document all recurring and trigger-based tasks performed by the Service Coordinator. 2. Develop step-by-step instructions with screenshots for each task. 3. Map out all related processes and workflows for service scheduling and oversight. 4. Conduct daily 1-hour meetings with team members to gather process details. 5. Organize information into a user-friendly and structured position handbook. Requirements: 1. Experience in operations documentation, SOP development, or process writing. 2. Ability to translate complex workflows into simple, actionable steps. 3. Strong attention to detail in both writing and visual documentation. 4. Familiarity with facility maintenance or service coordination is a plus. 5. Proficiency in creating visuals/screenshots (e.g., using Snagit, MS Word, Google Docs). 6. Strong communication and interviewing skills for extracting process details. Deliverables: 1. A fully developed Service Coordinator Position Handbook, including: 2. Task documentation (categorized by recurrence interval/trigger). 3. Step-by-step instructions with screenshots. 4. Process workflows to clarify service coordination tasks. Engagement Details: 1. Duration: 2-4 weeks 2. Time Commitment: Approx. 1 hour/day for team interviews + independent documentation work. 3. Meetings: Conducted remotely via video calls. 4. Confidentiality: An NDA may be required to protect company information.