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Part-Time Customer Service Representative Needed
We are seeking a part-time Customer Service Representative to join our team. The ideal candidate should be experienced in handling customer inquiries through various platforms, specifically Gmail, Shopify, Amazon Seller Central, and Walmart Seller Central. Your role will involve managing customer communications, resolving issues, and ensuring high levels of customer satisfaction. If you have a proactive attitude and excellent communication skills, we would love to hear from you! Key Responsibilities Customer Support: Respond to customer inquiries via email (Gmail) and through Amazon and Walmart Seller Central Issue Resolution: Address product issues, shipping problems, and general inquiries with a positive and solution-focused attitude Order Management: Track, update, and resolve issues related to DTC, Amazon, and Walmart orders Customer Feedback: Document common questions and feedback to help inform FAQ updates and product improvements Review Monitoring: Track customer reviews on Amazon and Walmart, respond to negative feedback where appropriate Problem Escalation: Flag major issues to the team as needed Maintain Records: Keep clear documentation of all customer interactions and resolutions Requirements Previous experience in customer service (ecommerce experience preferred) Proficiency with Gmail, Amazon Seller Central, and Walmart Seller Central Excellent written communication skills with a friendly and professional tone Strong problem-solving abilities and a customer-first mindset Highly organized and able to manage tasks efficiently within limited weekly hours Able to work independently with minimal supervision Preferred Qualifications Experience in DTC, Amazon, or Walmart customer support Knowledge of Shopify and basic order fulfillment processes Familiarity with common customer issues in the health and wellness space