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Customer Support Specialist
Title: Customer Support Specialist Description: We are seeking a dedicated and detail-oriented Customer Support Specialist to manage, organize, and respond to customer support tickets. The ideal candidate will have experience in customer service, excellent communication skills, and the ability to collaborate effectively with our team. Responsibilities: - Manage Customer Support Tickets: Monitor, organize, and prioritize incoming customer support tickets through our support platform. - Respond to Inquiries: Provide timely and accurate responses to customer inquiries, ensuring a positive customer experience. - Coordinate with Team Members: Escalate tickets to appropriate team members when necessary, and follow up to ensure a resolution is reached. - Maintain Communication Records: Keep detailed records of customer interactions, including tracking unresolved issues and ensuring they are addressed promptly. - Improve Support Processes: Identify common issues and suggest improvements to streamline our customer support process. - Knowledge Base Updates: Assist in updating and maintaining our customer support knowledge base and FAQs. - Report and Analyze: Provide regular reports on support ticket trends, customer satisfaction, and areas for improvement. Requirements: - Experience: Experience in customer support or a related field required, preferably within the gaming or e-commerce industry. - Communication Skills: Excellent written and verbal communication skills with a strong focus on customer satisfaction. - Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Problem-Solving: Strong analytical and problem-solving skills to address customer concerns effectively. - Team Collaboration: Ability to work independently and as part of a team, coordinating with various departments to resolve issues. - Tech-Savvy: Proficiency with customer support platforms, and basic knowledge of project management tools. - Attention to Detail: High level of accuracy in handling customer information and ticket documentation. Please submit your resumé and examples of your previous customer support experience.