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SaaS Project ( SaaS for multi-agent live chat integration with WhatsApp)
The main goal is to provide companies the tool they need to use WhatsApp as a collaborative way to communicate with their customers without need to go with WhatsApp pro API. The administrator needs to be able to add or delete agents The administrator needs to be able to add or delete phone numbers and will be able to scan QR codes if the WhatsApp solution needs it. The only setting needed at the moment for the administrator is to choose if all agents can see all conversations or if agents can see only their own conversations. Admin should also choose if the incoming conversation with no agents assigned should be assigned in a round-robin or if manually assigned. The administrator can create e quick answer that could be used into chats We will provide frontend design for Chat and other pa...