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WhatsApp Integration with osTicket System
I am looking for an experienced developer to create a WhatsApp Cloud API integration with osTicket using a plugin-based structure. The goal is to seamlessly integrate WhatsApp into our ticketing system to enhance support capabilities. Below are the key requirements and features we are looking to implement: ? Core Features Needed • WhatsApp Cloud API Integration with osTicket • Automatically create a ticket from a WhatsApp message • When a ticket is created, send an auto-response to the user via WhatsApp • If a ticket is already open, append incoming WhatsApp messages to the existing thread • When we reply from osTicket, the response should be sent via the original source (WhatsApp or email) • Limit the WhatsApp numbers that can interact with the system • ...