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JOB:
Jr Data Analyst - Sharepoint and Tableau - ONSITE in Bentonville AR

Responsibilities - Process customer escalations and safety issues in internal systems, ensuring proper documentation and accurate data entry. - Follow current policies to appropriately categorize these issues. - Review incident history to take appropriate action on accounts. - Act as liaison and coordinate investigation efforts between internal/external teams. - Ensure there is appropriate follow-up and information is exchanged efficiently. - Collect statements from drivers, customers, and stores to assist with resolving customer complaints and safety issues. - Document these details in our systems. - Leverage this information to make determination on restricting driver/customer access to the platform. - Analyze GPS and timestamp data to understand timeline of events. - Understand Trust and Safety and store operational processes with guidance from the team. - Address feedback provided by drivers on current operations, processes, and the driver app. - Route them to the appropriate team for further handling when needed. - Support continuous process improvement by identifying opportunity areas and providing suggestions. - Assist with ad-hoc process documentation and other technical writing. - Become adept with various internal systems.