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Zoho Desk Setup Specialist for Small Franchise (Freelance Project)

We are a small franchise organization looking for an experienced Zoho Desk specialist to set up a customer service ticket system for us. We need to support two different groups — our customers and our franchise owners — and handle incoming communications from multiple channels. **Scope of Work:** - Set up Zoho Desk from scratch for a small business/franchise model - Create and configure two departments or pipelines: - One for customer inquiries - One for franchise owner support - Integrate Zoho Desk with: - Phone system (using Zoho PhoneBridge or another recommended tool) - SMS/text messaging - Instagram direct messages - Facebook Messenger - Set up automations: - Auto-responses for incoming tickets - Ticket routing based on inquiry type - Basic workflows to streamline responses - Configure user roles and permissions - Provide basic training (recorded video or written documentation) for our internal team - Offer light support after launch to troubleshoot any initial issues **Ideal Candidate:** - Proven experience setting up Zoho Desk (please provide examples) - Knowledge of integrating Zoho Desk with phone, SMS, and social media platforms - Ability to recommend best practices for a small, growing team - Will include the words Purple Hedgehog in their reply - Strong communication skills and ability to deliver a clean, organized setup - Bonus: Experience working with franchise models or small business operations **Project Timeline:** We would like the setup completed within 2–4 weeks. **Budget:** Open to proposals based on experience. **To Apply:** Please send a brief proposal highlighting your experience with Zoho Desk setups. If you have examples of similar projects or references, we would love to see them!

Keyword: Business Solutions

Price: $1.0

Business Analysis Business Process Automation Technology Management Solutions SIMS Business Process Management Zoho Books Zoho Creator Remote IT Management Zoho Sprints Zoho Desk Zoho Projects Zoho Analytics Project Management Zoho CRM Automa

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