Customer Support & Shopify Admin Tasks (E-commerce Focus)

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We're looking for a reliable, detail-oriented Virtual Assistant to help with customer support and Shopify store management for an e-commerce agency. You’ll be supporting daily operations, communicating with clients, and assisting with backend admin tasks. You must be organized, responsive, and experienced with Shopify. Responsibilities: Respond to customer inquiries via email, chat, and Shopify inbox Manage order updates, refunds, cancellations, and customer escalations Handle customer support calls when needed (using Google Meet) Track customer support tickets and escalate complex issues when needed Assist with Shopify backend tasks (product uploads, basic edits, discount creation, customer account management, etc.) Update customer profiles and orders when necessary Coordinate with our internal team to ensure client requests are handled promptly Help with basic store content updates (titles, descriptions, metafields) Monitor open orders, fulfillment, and delivery statuses Light reporting on customer feedback and common support issues Requirements: Experience with Shopify (basic to intermediate backend use) Strong written and verbal English communication skills (professional and friendly tone) Comfortable speaking with customers over Google Meet when necessary Experience in customer support (email, chat, and calls) High attention to detail and ability to follow processes Ability to stay organized and manage multiple tasks at once Fast response time during working hours (you don’t need to be glued to the screen, but updates are expected) Proactive — you suggest improvements, not just wait for instructions Nice to Have (Bonus): Experience working with e-commerce or Shopify agencies Familiarity with tools like ClickUp, Slack, or Shopify admin messaging Basic understanding of Shopify SEO, metafields, or apps (helpful but not required) Work Details: Part-time to start (10-20 hours/week), with potential to grow Long-term preferred — we want someone who can be part of the team Flexible hours, but some overlap with PST timezone preferred To Apply: Please send: A short note about your Shopify and customer support experience (including call handling if any) A recent example of a customer support interaction (email or call) you handled Your availability and timezone We’re excited to find someone who is friendly, organized, and genuinely cares about delivering a great experience to customers.

Keyword: Customer Service

Customer Service Customer Support Ecommerce Support Shopify ClickUp Administrative Support Virtual Assistance Email Communication Email Support