Chat Moderator for Festival of Homiletics 2025

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Position Overview We are seeking a professional and diplomatic Chat Moderator for the Festival of Homiletics. This virtual role will oversee participant interactions in the online chat platform (Whova) during the event, ensuring conversations remain respectful and follow the established Digital Covenant for the event while allowing for theological diversity and meaningful dialogue. Key Responsibilities Monitor real-time chat conversations during the following dates (estimations only): Thursday, May 8, 2025 (hours vary, 5 hours) Friday, May 9, 2025 (hours vary, 5 hours) Monday, May 12, 2025 (8:00 AM - 7:00 PM,11 hours ) Tuesday, May 13, 2025 (8:00 AM - 5:00 PM, 9 hours) Wednesday, May 14, 2025 (8:00 AM - 5:00 PM, 9 hours) Thursday, May 15, 2025 (8:00 AM - 5:00 PM, 9 hours) Friday, May 16, 2025 (8:00 AM - 5:00 PM, 9 hours) Apply moderation guidelines with discernment, allowing for theological diversity while maintaining respect Address inappropriate content following established protocols Direct technical support issues to appropriate channels Document concerning interactions for the Customer Service team Collaborate with the event team via Slack for escalated situations Moderation Approach Light-touch moderation that prioritizes open dialogue Intervention only when necessary to maintain a respectful environment Differentiate between theological disagreement (permitted) and personal attacks (not permitted) Follow established protocols for warnings and user management Required Qualifications Excellent written communication skills with a diplomatic approach Familiarity with online community management and chat moderation Understanding of theological/religious discourse and sensitivity to diverse perspectives Ability to make quick, fair judgments about appropriate content Experience with online event platforms (Whova experience a plus) Availability throughout the Festival of Homiletics schedule Technical Requirements Reliable high-speed internet connection Comfort navigating between multiple platforms (Whova, Slack, Google Docs) Ability to take screenshots when needed for documentation Hours and Compensation Hours align with Festival of Homiletics 2025 programming $18.00/hour Training provided prior to the event Location: Remote (100%) To Apply Please submit your resume and a brief statement about your approach to online community moderation.

Keyword: Customer Service

Price: $16.0

Customer Service Customer Support Online Chat Support