Collections Specialist for Law Firms

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We’re looking for a proactive Collections Specialist to join our virtual operations services company, supporting law firms and professional service businesses across the U.S. We need a confident communicator who isn’t afraid to follow up and close the loop on overdue invoices. What You'll Do: • Reach out directly to clients with outstanding balances via phone and email • Track overdue invoices and maintain clear, accurate records • Coordinate with firm leadership to escalate delinquent accounts • Provide friendly but firm client-facing communications • Suggest improvements to client billing and payment processes • Work independently with professionalism and urgency What You Bring: • 2+ years in a collections, accounts receivable, or client-facing finance role • Clear, professional communication style, especially over the phone • High emotional intelligence and tact when discussing payment matters • Experience with law firm billing systems (Clio, QuickBooks, etc.) • Can-do attitude Why You’ll Love This Role: We’re a growing virtual operations company with a mission to help attorneys and entrepreneurs stay focused on running their business and serving clients. You’ll be a key part of making that happen. Next Steps: We will start with an initial interview to discuss the role and ensure mutual alignment. If we’re on the same page, the next step will be a final interview with our CEO. We move quickly and aim to be transparent throughout the process. If you’re ready to contribute meaningfully, work independently, and be part of something that makes real impact — we’d love to meet you.

Keyword: Customer Service

Communication Etiquette Time Management Problem Solving Data Entry Administrative Support