Airbnb Manager – Guest Communication, Listing Optimization, Property Maintenance

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We’re looking for a dedicated Airbnb Manager to take charge of our vacation rental operations. In this role, you’ll handle guest communications, optimize property listings, coordinate maintenance, and manage administrative tasks. Familiarity with third-party tools for bookings, calendar management, and revenue optimization is highly desired. Responsibilities: • Guest Communication • Serve as the primary point of contact for guest inquiries and booking issues. • Handle post-stay follow-ups to ensure a smooth guest experience. • Listing Optimization • Manage and refine property listings on multiple platforms. • Use SEO best practices and booking tools to boost visibility and drive occupancy. • Property Maintenance Coordination • Oversee routine upkeep and cleaning schedules. • Coordinate with maintenance teams and third-party vendors. • Conduct periodic inspections to maintain quality standards and ensure compliance with local regulations. • Tool & Process Management • Utilize standard tools (such as Guesty, Beyond Pricing, AirDNA) to streamline operations. • Develop and maintain processes to improve efficiency and guest satisfaction. • Reservation & Revenue Management • Monitor reservations and optimize pricing strategies to maximize profitability. • Handle cancellations, rebookings, and guest resolution issues as they arise. • Check-In/Check-Out Coordination • Manage smooth check-in and check-out procedures, ensuring a welcoming experience. • Administrative & Compliance Tasks • Keep accurate records and manage property inventory (like linens and consumables). • Ensure properties meet local STR regulations, licenses, and safety standards. Requirements: • Proven experience managing short-term rental properties or similar roles. • Strong knowledge of listing optimization, guest relations, and revenue management. • Familiarity with property management software and third-party booking tools. • Excellent communication skills and a customer-focused attitude. • Ability to multitask in a fast-paced environment. Note: Bilingual skills in Spanish are a plus for communicating with a large portion of Hispanic guests and contractors, but are not required. If you have a history of streamlining property operations and a passion for delivering an exceptional guest experience, we’d love to hear from you.

Keyword: Customer Service

Price: $15.0

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