Customer Support Specialist

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We pride ourselves on providing exceptional customer service to ensure our clients have the best experience possible. Our primary mode of communication with customers is through email, and we are looking for a dedicated customer support representative to manage our inbox and respond to inquiries promptly and effectively. Job Description: We are seeking a proactive and detail-oriented Freelance Customer Support Representative to join our team and work 5 days per week (40 hours estimated). The successful candidate will be responsible for managing our customer interactions, responding to inquiries from current and potential customers, and ensuring a positive customer experience. This role requires excellent communication skills, the ability to work independently, and a strong understanding of our programs and services. Key Responsibilities: * Manage Email Inbox: Monitor and manage the inbox, ensuring all emails are responded to promptly. * Respond to Inquiries: Use pre-written snippets to respond to common questions from customers. Customize snippets as needed while maintaining a positive and helpful tone. * Customer Support: Address various customer concerns, including registration issues, errors, inquiries, and more. * Use of Tools: Utilize Gmail and CRM to manage customer interactions and update records. * Escalate Issues: Identify and escalate complex or sensitive inquiries to senior team members or specific departments as needed. * Maintain Records: Keep accurate records of customer interactions and updates using our CRM system. * Adhere to Guidelines: Follow company guidelines and best practices for email management and customer communication. Qualifications: * Experience: Previous experience in customer support or a similar role, preferably in a remote setting. * Communication Skills: Excellent written communication skills with a strong command of the English language. * Tech-Savvy: Proficient in using Gmail, Chrome extensions and CRM systems. * Problem-Solving: Ability to handle customer inquiries and resolve issues efficiently and effectively. * Time Management: Strong organizational skills with the ability to manage multiple tasks and prioritize workload. * Availability: Ability to work full time with flexibility in scheduling. Preferred Skills: * Familiarity with Sports: Understanding of youth sports in USA and programs is a plus. * Customer-Centric Approach: A positive attitude and a passion for providing excellent customer service. * Attention to Detail: Meticulous attention to detail in managing email communications and customer records.

Keyword: Customer Service

Price: $15.0

Email Support Email Communication Communication Etiquette