Product Owner & No-Code Automation Engineer

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Job Title: Product Owner & No-Code Automation Engineer Location: New York, NY (Hybrid - Regular On-Site Presence Required) Company Overview: MadeTruly is a custom jewelry service for brands and individual designers. We empower our clients to create their product designs, manage their orders, and track production all in one place with our full-feature platform, which also includes services to create and manage new styles. We are passionate about leveraging cutting-edge technology, particularly no-code AI and automation, to streamline our unique design-to-delivery processes, empower our teams, and drive significant business value. We are seeking a driven Product Owner & No-Code Automation Engineer to champion and build these initiatives from our NYC headquarters. Job Summary: We are looking for an experienced and hands-on Product Owner & No-Code Automation Engineer to spearhead the identification, design, development, and implementation of no-code AI-based automation solutions for our internal operational processes, from design intake to final production and order management. Based in our NYC office, you will immerse yourself in our day-to-day operations, directly observing workflows, interviewing stakeholders, and identifying key opportunities for automation. You will then translate these insights into a clear product vision and actionable requirements, and you will be directly responsible for building, testing, and deploying these automation solutions using no-code/low-code AI platforms. Project Focus & Operational Challenges: - This role is critical to addressing several key operational bottlenecks and enhancing our service delivery. Your initial focus will be on understanding and automating processes related to: Dynamic Product Pricing & Quoting: Our custom jewelry pricing can be complex, factoring in fluctuating material costs (gold, silver, gemstones), design intricacy, manufacturing techniques, and varying labor estimates. Currently, this involves significant manual calculation and data lookups, leading to potential delays and inconsistencies in quoting for brands and designers. Need for Automation: Develop an internal tool for quick, dynamic and streamlined quote generation, potentially integrating with material cost feeds, creating rule-based engines for standardized pricing elements, and ensuring consistent application of markups and service fees. - Proactive Customer Communication (Order Status & Tracking): Managing client expectations and providing timely updates on custom order progress (design approval, material sourcing, casting, finishing, shipping) is currently a manual and time-intensive effort. This can lead to reactive communication and increased customer inquiries. Need for Automation: Implement automated, event-triggered communication workflows that proactively update clients at key production milestones, provide tracking information seamlessly, and reduce the manual burden on our client service team. - Efficient Product Information Management (PIM): As we help create and manage new styles for numerous brands and designers, maintaining accurate and consistent product information (specifications, materials, SKUs, design files, pricing tiers across different clients) across various internal systems and client-facing outputs is challenging with current methods. Need for Automation: Develop or integrate solutions for a centralized PIM, automating data synchronization, streamlining the new style setup process, and ensuring data integrity for design specifications and component lists. - Streamlined Billing Follow-ups & Reconciliation: The process of generating invoices for custom work, tracking payments, sending reminders for overdue invoices, and reconciling payments with orders and bank statements involves manual steps that can be prone to oversight and delays. Need for Automation: Create automated workflows for invoice generation based on order completion, sending payment reminders, flagging overdue accounts, and assisting with the reconciliation of payments against orders and financial records, potentially integrating with accounting software. Key Responsibilities: - Operational Process Analysis & Opportunity Identification: - Regularly visit and spend time within various departments (e.g., design consultation, order processing, production coordination, client management) at our NYC office to gain a deep, first-hand understanding of existing operational workflows, pain points, and inefficiencies, particularly within the challenge areas outlined above. - Conduct interviews, workshops, and process mapping sessions with operational teams and stakeholders to gather requirements and identify automation opportunities. - Analyze and document current-state processes, quantifying potential benefits of automation. - Proactively suggest and champion innovative automation improvements leveraging no-code AI capabilities. Product Vision & Strategy: - Define and articulate a clear product vision and strategy for internal no-code AI automation solutions, aligned with MadeTruly's business objectives and focused on resolving the identified operational challenges. - Develop and maintain a product roadmap, prioritizing initiatives based on business value, feasibility, and strategic importance. - Stay abreast of the latest trends and advancements in no-code/low-code AI platforms and automation technologies. - No-Code Solution Design, Development & Implementation: - Own, manage, and prioritize the product backlog, ensuring it is transparent, well-defined, and aligned with the product vision. - Translate business requirements and user stories into functional no-code automation solutions. - Design, build, test, and deploy robust and scalable automation solutions using no-code/low-code AI platforms to address the challenges in pricing, client communication, PIM, and billing. Integrate various applications and data sources as required by the automation solutions. - Develop and maintain documentation for implemented solutions. - Facilitate sprint planning, reviews, and retrospectives (if applicable within an Agile framework). Stakeholder Management & Communication: - Act as the primary point of contact and liaison between operational teams, management, and any technical resources involved in automation. - Effectively communicate product strategy, technical design, progress, risks, and dependencies to stakeholders at all levels. - Champion the adoption of new automated processes, provide training, and offer ongoing support for implemented solutions. - Solution Validation, Maintenance & Iteration: - Define success metrics and monitor the performance of implemented automation solutions. - Troubleshoot and resolve issues with existing automations. - Gather feedback from end-users and stakeholders to drive continuous improvement, iterate on, and enhance existing solutions. Required Qualifications & Skills: - 3+ years of experience in a role combining product ownership/business analysis with hands-on development/implementation of technology solutions. - Proven ability and willingness to observe, analyze, and understand operational processes firsthand. - Demonstrable hands-on experience designing, building, and deploying automation solutions using leading no-code/low-code platforms (e.g., Make/Integromat, Zapier, UIPath, Microsoft Power Platform, Airtable, or similar). - Strong understanding of no-code/low-code development principles and a keen interest in AI/ML concepts and their practical applications in automation. - Experience in process mapping, analysis, and re-engineering. - Excellent analytical, problem-solving, and critical-thinking skills. - Exceptional communication, presentation, and interpersonal skills, with the ability to engage effectively with both technical and non-technical audiences. - Experience with Agile methodologies (Scrum, Kanban). - Ability to translate complex business needs into clear, actionable technical requirements and then directly into functional solutions. - Self-starter, highly motivated, and able to work independently with minimal supervision. Preferred Qualifications & Skills: - Experience in e-commerce, production, jewelry, custom manufacturing/production, supply chain management, or creative/design-driven industries, particularly with exposure to pricing, PIM, or customer service automation. - Familiarity with API integrations, data manipulation, and basic scripting concepts (even if not directly coding). - Understanding of workflows related to custom product design, order management, and production tracking. What We Offer: - Competitive salary. - Opportunities for professional development and learning. - A collaborative and innovative work environment where your contributions directly impact the business and our ability to serve designers and brands. - The unique opportunity to not just envision, but also build and shape the future of automation within a creative and growing custom jewelry service platform, tackling tangible business challenges from day one. To Apply: - Please submit your resume detailing your experience with process analysis, your approach to identifying automation opportunities, and specifically highlight your hands-on experience building solutions with no-code/AI platforms (please mention specific platforms used and provide examples of projects, especially if they relate to pricing, customer communication, PIM, or billing automation). -

Keyword: Product Manager

Price: $50.0

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