Social Care Engagement Specialist

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Job Title: Social Care Engagement Specialist (Part-Time, Remote) About Swell Media Solutions Swell Media Solutions is a marketing and media agency dedicated to building brands, creating connections, and driving growth through strategic, creative, and data-driven campaigns. We work in the voice of our clients to expand their reach and elevate their reputations—and we’re looking for someone who shares our passion for excellence, creativity, and collaboration. Role Overview We’re seeking a proactive, creative, and detail-oriented Social Care Engagement Specialist to join our team. This role plays a critical part in cultivating vibrant online communities for our clients by engaging directly with audiences, identifying emerging trends, and contributing to the success of social media strategies. As a Social Care Engagement Specialist, you’ll monitor and respond to social media activity across platforms like Facebook, Instagram, LinkedIn, and YouTube, engage with complementary accounts to foster growth, and provide insightful feedback to account managers. You’ll also assist in story development and publishing, requiring a working knowledge of basic video editing and design. Responsibilities • Monitor client social media accounts (Facebook, Instagram, LinkedIn, YouTube) daily. • Respond promptly to comments, DMs, and audience interactions in the client’s voice. • Proactively engage with relevant and complementary accounts to grow followers and drive brand awareness. • Maintain detailed records of engagement activity per client to help track growth and insights. • Attend weekly team meetings and collaborate closely with account managers. • Communicate platform trends, content performance insights, and potential optimization strategies. • Assist with story content development and publishing—requires strong visual judgment and basic video editing skills. • Analyze engagement and content performance data to help guide strategic decisions. • Stay updated on social media platform updates, industry news, and algorithm changes. Qualifications • Proven experience managing and engaging across social media platforms in a professional capacity. • Strong written communication skills with the ability to adopt multiple brand voices. • Creative mindset with an eye for detail, visual design, and storytelling. • Proficiency in basic video editing tools and content publishing best practices. • Analytical thinking with a results-oriented approach to social media performance. • Highly organized with excellent time management skills and the ability to work independently. • Comfortable in a fast-paced, remote team environment with consistent communication and feedback loops. • Bachelor's degree in Marketing, Communications, or a related field. What We Value • A collaborative spirit that thrives in team environments. • Proactive problem-solving and initiative—you see something, you own it. • High standards and pride in producing top-tier work. • Curiosity, adaptability, and a genuine enthusiasm for staying ahead of digital trends. Benefits: • Competitive pay • Opportunities for professional growth and development. • Collaborative and supportive work environment. • Flexible working hours and remote work. Because we’re a deadline-oriented company, we offer a flexible work environment. Associates are required to attend meetings, but can otherwise choose their own work hours as long as their deadlines are met.

Keyword: social media

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