General Manager, SaaS

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About Oodles of Leads At Oodles of Leads, we believe attention drives business. We're not just another lead generation company—we're the growth engine behind hundreds of home service businesses, empowering them to scale with confidence and simplicity. Our mission is to eliminate the guesswork from client acquisition, delivering exclusive, high-intent leads that turn into real revenue. Our team is a fast-moving, results-driven group that thrives on innovation and the thrill of solving big challenges. We don’t settle for "good enough"; we push boundaries, crush goals, and celebrate every win like it's the Super Bowl. Our clients trust us because we show up, deliver results, and never back down from a challenge. At Oodles, we value three things above all: Speed, Simplicity, and Success. We’re a lean team with massive ambitions, and we’re looking for a General Manager who’s ready to scale with us—someone who’s not afraid to roll up their sleeves, lead from the front, and bring big ideas to life. If you love turning chaos into clarity and have the drive to build something remarkable, you might just be the perfect fit. Role Summary As General Manager, you will take full P&L responsibility and lead the strategy and execution across revenue growth, product direction, customer success, and operational scalability. Your primary focus will be to drive top-line performance, accelerate product-market fit, and build high-performing, cross-functional teams. By working closely with leaders in product, sales, marketing, and customer success, you’ll ensure alignment between day-to-day execution and long-term strategic goals. Key Responsibilities Strategic Leadership Define and communicate clear goals, growth strategies, and operational philosophies focused on revenue, product-market fit, and customer satisfaction. Become a subject matter expert on the market, our product offerings, and the competitive landscape. Lead long-range planning, quarterly goal setting, and execution reviews across all departments. Translate the company vision into an annual operating plan with KPIs, budgets, and performance metrics. Revenue Ownership Own and deliver on ARR targets, customer acquisition, and retention metrics. Partner with sales and marketing leadership to refine go-to-market strategies and execution. Analyze funnel and revenue performance to identify opportunities for optimization. Establish predictable revenue forecasting and pipeline health metrics. Product-Market Fit & Strategy Deeply understand customer needs, market dynamics, and competitive landscape. Drive the product roadmap in collaboration with product leadership, ensuring alignment with commercial objectives. Champion a culture of rapid iteration, experimentation, and customer feedback loops. Cross-Functional Team Leadership Oversee sales, marketing, product management, customer service, professional services, finance, and HR. Foster a culture where teams feel valued, stay highly productive, and love their work. Manage resourcing, performance, and cross-team alignment to ensure seamless execution. Build, mentor, and retain top talent across GTM and product functions. Product & Technology Management Ensure clear product roadmaps exist and are responsive to customer and market needs. Balance investment in innovation (R&D) with product stability and service delivery. Track and guide product management and development priorities using a structured system. Customer Experience & Support Develop and maintain long-term customer care strategies and training initiatives. Monitor support KPIs, including resolution times and satisfaction scores. Lead initiatives to deepen customer engagement and drive upsell/cross-sell opportunities. Drive a best-in-class customer experience strategy that increases net revenue retention and reduces churn. Financial & Operational Accountability Maintain revenue forecasts and collaborate closely with Finance. Participate in developing policies and programs that promote quality, scalability, and profitability. Identify risks and ensure clear remediation and mitigation plans are in place. Align resource allocation with quarterly OKRs and overall budgeted ROI. Required Qualifications 5+ years of experience in senior leadership roles in SaaS or software companies. Bachelor’s degree (or equivalent) in business management or related field. Proven track record of driving revenue growth and scaling go-to-market functions. Strong understanding of product development cycles and customer discovery frameworks. Experience in owning P&L and managing cross-functional teams. Data-driven with a strong analytical mindset and strategic thinking. Excellent communication, leadership, and organizational skills. Ability to thrive in a fast-paced, ambiguous, and evolving environment. Background in product management, growth, or sales leadership. Experience operating in high-growth startup environments. Familiarity with PLG (product-led growth) or hybrid GTM models. Ability to set strategic priorities while executing in a resource-constrained, entrepreneurial environment. Prior experience in a venture-backed, high-growth company preferred. Comfortable working directly with founders, boards, and executive stakeholders.

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