Customer Support Representative

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Work Shift: 6 pm to 4 am PT OR 9 pm - 7 am PT (training expected to have earlier start) Mothership's groundbreaking technology is unlocking the world's potential by making freight delivery more efficient. Founded in 2017, we're backed by some of venture capital's best investors and have already become the logistics backbone for many of today's most innovative companies. As a Support Representative at Mothership, you’ll be on the front lines guiding both carriers and customers through their day-to-day logistics needs. You're a great fit for this role if you like to teach, take initiative, and have strong communication skills. What You'll Do Deliver exceptional service to both customers and carriers through live chat, consistently maintaining a CSAT of 95%+ Efficiently prioritize, troubleshoot, and resolve a wide range of issues across the shipment lifecycle Educate users on how to navigate Mothership’s app and web platform to drive confidence and adoption Proactively identify and suggest improvements to internal processes that enhance the user experience and reduce manual effort Take on evolving responsibilities as needed, demonstrating adaptability and a solutions-oriented mindset Qualifications 3+ years of experience in a support role Experience in the logistics or transportation industry is preferred Bachelor’s degree preferred, though not required Excellent written and verbal communication skills, with the ability to convey complex information clearly Highly organized with a keen attention to detail, ensuring accuracy and consistency Strong sense of accountability, work ethic, and urgency in meeting deadlines Tools we use Intercom: for live chat, emails, and phone calls Internal/Proprietary Transportation Management System: powering our logistics engine Slack: for real-time team communication

Keyword: Customer Service

Price: $4.0

Complaint Management Supply Chain & Logistics English Intercom Online Chat Support Email Support Order Tracking Email Communication