Customer Success Manager // SEO

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Title: Customer Success & Account Manager for Fast-Growing SEO Agency About Us Organic Checkout is a results-driven SEO agency that scales e-commerce and local brands through search traffic and AI-powered marketing. We generate over $60K/month in recurring revenue and are on track to triple that this year. To keep clients thrilled while we grow, we need a proactive Customer Success Manager with solid SEO and Account Management chops. What You’ll Do Own a portfolio of 8-12 clients, acting as their day-to-day point of contact. Run kickoff calls, monthly strategy reviews, and ad-hoc syncs. Translate tech talk into plain-English wins that matter to CEOs and CMOs. Build 90-day roadmaps with our SEO specialists, then track delivery in Asana. Monitor KPIs in GA4, Search Console, Ahrefs, Looker Studio. Flag issues fast. Spot upsell opportunities (content, link building, paid search) and pitch them confidently. Keep client churn under 5 percent and NPS above 8. Report directly to the founder and suggest process tweaks that improve retention. Must-Have Skills & Experience 3+ years in a client-facing role at an SEO or digital-marketing agency. Proven success managing $15K+/month retainers with multiple stakeholders. Deep understanding of on-page SEO, technical audits, content strategy, and link building. Strong command of English, both written and verbal. Comfortable juggling Slack, Asana, Google Workspace, and Loom updates. Data-literate: you can turn metrics into clear action items and defend them on calls. Nice-to-Have Experience with e-commerce SEO or local SEO at scale. Familiarity with AI content tools or LLM-driven workflows. Basic CRO or paid search knowledge to support cross-channel growth. Tools We Use Daily Ahrefs · SEMrush · GA4 · Search Console · Looker Studio · Screaming Frog · Asana · Slack · HighLevel CRM Hours & Pay Time zone: Core overlap 9 AM – 1 PM EST. Hours: 40 hours per week Rate: Open to proposals; tell us what you need to bring A-level service.

Keyword: Content Strategy

Price: $10.0

SEO Strategy Customer Service Customer Support SEO Performance