Remote CMS Trainer & Documentation Specialist for Local Government Website Project

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Training & Support Lead Part-Time | Remote | U.S.-Based | 50 Hours (Total) Summary The Training & Support Lead will design and deliver CMS onboarding for Charles County staff and develop clear, accessible support documentation. This includes live virtual training, creation of job aids and FAQs, and post-session guidance to help ensure County staff can independently manage the new website. The role spans Sprint 6 and Sprint 7, with preparation and delivery closely tied to layout finalization. Key Responsibilities Develop CMS training curriculum and prepare content-specific walkthroughs. Create user-friendly documentation including quick guides, FAQs, and training decks. Deliver live virtual training sessions to non-technical staff. Provide asynchronous support for Q&A and post-training clarification. Coordinate with County leadership to ensure all materials reflect branding and workflows. QUALIFICATIONS 3–5 years of experience delivering technical or CMS training to non-technical audiences. Skilled in creating easy-to-understand documentation for adult learners. Strong presentation, writing, and communication skills. Familiarity with CMS platforms (Drupal, WordPress) and help desk best practices. Understanding of accessibility in training content (alt text, contrast, captioning). ENGAGEMENT DETAILS Estimated Hours: 50hrs Estimated Start Period of Performance: Late June/Early July Project Duration: ~16 Weeks Location: Remote, U.S.-based Collaboration: Works with content and dev teams, delivers directly to County staff TOP SKILLS needed 1. CMS Training & User Support Delivery Ability to deliver live virtual training on content management systems (e.g., Drupal or WordPress) for non-technical staff, including tailored walk-throughs and hands-on guidance. ✔️ Aligns with Sprint 7 staff training deliverables ✔️ Critical for stakeholder success post-launch 2. Instructional Design & Adult Learning Principles Knowledge of how to structure learning experiences for adult learners, including use of checklists, step-by-step visuals, and accessible language. ✔️ Ensures training content is intuitive and effective ✔️ Especially important for a government audience unfamiliar with CMS tools 3. Technical Documentation Creation Ability to create clear, visually structured documents such as FAQs, user guides, quick reference sheets, and slide decks. ✔️ Tied directly to Sprint 6 deliverables (draft training materials) ✔️ Essential for long-term County staff enablement 4. Communication & Presentation Skills Comfortable leading virtual sessions, managing Q&A, and adapting tone and pace based on user comfort level. ✔️ Necessary for facilitating remote sessions over Zoom or Teams ✔️ Builds trust and reduces post-training support needs 5. Familiarity with CMS Workflows (Drupal/WordPress) Practical understanding of how content is created, edited, and published in common government CMS platforms. ✔️ Allows trainer to speak confidently and contextually ✔️ Reduces risk of bad guidance or confusion during sessions

Keyword: Branding Design

Price: $45.0

Instructional Design Technical Writing Content Management System Training & Development User Manual