Remote Customer Support & Sales Associate

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LuxHoldups is a NYC-based hardware design studio known for making “jewelry for the home.” We pride ourselves on exceptional craftsmanship—and even more exceptional customer service. With all 5-star reviews and a fiercely loyal clientele, we’re looking for a creative, detail-oriented, and intuitive communicator to join our team. You’ll handle custom quotes, guide high-end clients through product decisions, and manage the daily rhythms of a fast-moving design studio. If you love beautiful things, luxury design, and making people feel supported—you’ll thrive here. · Resourcefulness - Taking initiative to get the job done · Automation & Common Sense in Everything We Do - Create the most efficient solutions · Customer Service that Provides Joy and Delight - Putting caring and positivity into our relationships · Quality & Craftsmanship Above All - Cutting no corners to create the best products Roles & Responsibilities · Manage current sales cycle from start to finish: generate quotes, respond to inquiries, evaluate lead time, manage invoices and communicate order needs with the production team. · Provide outstanding sales and support across phone, email, Instagram, and website messaging. · Represent the LuxHoldups brand with a joyful and delightful client experience. · Advise customers on tailored hardware orders utilizing a design-centric perspective, identifying and capitalizing on potential upselling opportunities. · Provide relevant design advice, technical specs, and install logic to help clients make confident decisions. · Generate quotes, evaluate lead times, manage invoices, and communicate order needs with production. · Respond to inquiries and manage support tickets and customer records within CRM and inbox systems. · Process returns, exchanges, and support resolution follow-ups. · Track and organize visual assets such as client photos and guides; tag and archive them appropriately. · Monitor listings, SKU pricing, specifications and product images for accuracy; update with new imagery when needed. · Provide qualitative customer feedback on top of CRM reports to improve our understanding of client needs and trends. · Manage and schedule social media content, including posts, responses, and marketing efforts, across various platforms. Requirements & Qualifications · 1–3 years of sales or customer service experience, preferably in design or luxury goods. · Excellent written and verbal communication skills are crucial. Maintain a confident and calm demeanor, particularly during demanding customer interactions. · Highly organized and self-motivated; able to take initiative and problem-solve independently. · Able to process high amounts of information from CRMs and Inventory Systems · Excellent judgment and attention to detail when guiding visual or spatial product decisions. Technical Skills · Proficient in CRM tools, Google Drive, Word, Excel, and QuickBooks. · Familiarity with Tailwind, Lightroom, Pinterest, and Instagram is a plus. · Experience using shipping or order management tools (e.g. ShipStation, Etsy, WooCommerce). Work Schedule This is a full-time, remote position. Schedule: Monday to Friday, 9:00 AM – 5:00 PM EST Compensation: $25–28/hr This role replaces a long-standing team member. You’ll receive a structured handoff (including Loom videos and documentation), then gradually take the lead in client communications and quoting.

Keyword: Content Review

Price: $25.0

Customer Service Email Communication Phone Support Customer Satisfaction CRM Software Administrative Support