Virtual Assistant - Short-term rental coordination

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Company Overview: We are a growing short-term rental management company dedicated to providing outstanding experiences for our guests and property owners. We are seeking an organized, detail-oriented, and proactive Virtual Assistant to help streamline our day-to-day operations. Job Responsibilities Cleaner Coordination: Coordinate with our cleaning teams to ensure properties are cleaned and prepared for incoming guests. Provide timely and accurate instructions to cleaners Guest Communication: Respond to basic guest inquiries during the day using templated responses and FAQs. Assist with check-in processes, providing guests with access instructions and helpful property information. Logging Tickets: Document any issues or service requests submitted by guests or cleaners. Assign or escalate tickets as needed and keep clear records for reference and follow-up. Administrative Support: Record transactions accurately and timely in billing software Qualifications Excellent Written Communication Skills: Strong written communication skills to convey information clearly and professionally. Organizational Abilities: Proven experience in multitasking, scheduling, and record-keeping. Tech-Savviness: Comfortable with communication tools and basic office software (e.g., Google Workspace or Microsoft Office). Experience with ticketing and project management software is a plus. Attention to Detail: Accuracy in documenting and logging transactions, tickets, and in communications. Customer Service Mindset: Patient and friendly approach to guest interactions, with a focus on providing clear information and resolving issues efficiently. Flexibility & Reliability: Ability to reliably complete daily tasks on time.

Keyword: Project Coordinator

Price: $3.0

English Business with 1-9 Employees Email Communication Administrative Support Data Entry Customer Service Communications Virtual Assistance