Virtual Concierge & Community Liaison for Boutique Childcare Agency

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Job Description: Neuronanny is a curated nanny agency specializing in compassionate, high-quality care for neurodiverse families across the U.S. We’re looking for a warm, articulate, and self-motivated virtual assistant to support both inbound communications and outbound outreach to referral sources. This is a hybrid position: You’ll serve as both a receptionist (answering calls and routing messages) and a community liaison (contacting professionals like pediatricians, lawyers, and country clubs in our target markets). You must be able to maintain an elegant, professional tone across phone and email, and communicate in a way that reflects our brand’s high-touch, family-first approach. ⸻ Key Responsibilities: • Answer incoming calls and return missed calls during business hours (via Talkroute) • Route messages to the appropriate team (Family Support or Nanny Support) • Email and call referral partners (law firms, clinics, schools, clubs) to introduce Neuronanny • Track outreach and follow-ups in a shared system (Google Sheets/CRM) • Celebrate wins and report successful referrals and client conversions ⸻ Compensation Structure: This is a hybrid payment model: • Monthly Retainer: $150–$200/month to ensure you’re available during our business hours: • Mon–Fri: 10 AM–2 PM MST • Sat–Sun: 10 AM–4 PM MST • Per Task/Call Rate: $3–$5 per completed call, email, or outreach task • Performance Bonuses: • $25 for every new confirmed referral partnership (e.g., a lawyer agrees to refer families) • $100 for every client who signs on via your outreach This role is ideal for someone who loves working with mission-driven companies and enjoys the balance of client care and outreach strategy. ⸻ Preferred Qualifications: • Excellent spoken and written English • Warm, professional phone presence • Strong organizational and communication skills • Experience in customer service, outreach, admin, or executive support • Bonus: Experience with neurodiverse populations, early childhood, or high-net-worth family services ⸻ To Apply: Please submit a brief message introducing yourself and answering the following: 1. Do you have experience answering calls or communicating on behalf of a brand or business? 2. Are you comfortable calling new contacts such as doctors’ offices or country clubs? 3. What interests you most about working with a brand like Neuronanny? • Virtual Assistant • Receptionist • Customer Support • Outreach • Cold Calling • Email Communication • Lead Generation • Admin Support • Childcare • Appointment Setting • CRM Management

Keyword: Virtual Assistant

Price: $150.0

Virtual Assistance Google Sheets Microsoft Excel Asana Digital Marketing File Maintenance Administrative Support Customer Service Communications Email Communication