Customer Success Manager (CSM) – E-Commerce Agency

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Job Listing: Customer Success Manager (CSM) – E-Commerce Agency Location: Remote Type: Full-Time Compensation: Competitive Salary + Performance Bonuses About Us We are a fast-growing e-commerce agency that prioritizes client success above all else. Our clients are at the core of what we do, and we are looking for a Customer Success Manager (CSM) to ensure they receive six-star service. If you are highly organized, have excellent communication skills, and thrive in a fast-paced environment, we want you on our team! About the Role As our Customer Success Manager (CSM), you are the backbone of the agency and the primary point of contact for our clients. Your role is to deliver an outstanding client experience, ensure smooth project execution, and drive long-term client retention. You will oversee client onboarding, track key performance metrics (KPIs), and coordinate between teams to guarantee client success. Your #1 KPI: Client retention for a minimum of 3 months Responsibilities Client Success & Relationship Management Serve as the main point of contact for clients, ensuring they have a seamless experience. Maintain a proactive communication approach with clients, providing daily updates via Slack. Act as a client advocate, ensuring deliverables are met and client satisfaction remains high. Manage weekly client syncs, setting clear expectations and keeping clients informed of progress. Handle client concerns with professionalism, optimism, and solution-oriented thinking. Onboarding & Project Management Lead client onboarding calls, ensuring a professional and structured first impression. Guide clients through onboarding steps, ensuring they are fully set up within 48 hours. Track all client progress in Trello, ensuring smooth execution across different teams. Ensure store access, assets, and team logins are properly set up. KPI Tracking & Accountability Monitor key deliverables, such as: Content uploads (daily/weekly quotas) Affiliate approvals & influencer engagement Advertising and sales performance Hold internal teams accountable for hitting deadlines and KPIs. Identify roadblocks and troubleshoot any delays in execution. Team Coordination & Communication Assign tasks to different departments via Slack and follow up on completion. Ensure that all team members are updated on new clients, project changes, and progress. Oversee weekly reporting templates for client meetings. Work closely with creators, media buyers, and backend teams to keep workflows moving. Who You Are ✔ Highly Organized & Detail-Oriented – You keep track of multiple clients and projects without missing a beat. ✔ Excellent Communicator – You can explain complex ideas clearly and concisely. ✔ Client-Focused & Professional – You prioritize the client experience and know how to handle high-value clients. ✔ Problem-Solver – You think fast and find solutions, ensuring smooth operations. ✔ Action-Taker – You thrive in a fast-paced environment and get things done quickly and efficiently. ✔ Growth-Minded – You see this as an opportunity to grow with an industry-leading agency and make an impact. Requirements ✅ 2+ years of experience in Customer Success, Account Management, or Project Management (preferably in e-commerce or marketing). ✅ Strong understanding of Shopify, TikTok Shop, and digital marketing processes. ✅ Experience using Slack, Trello, and Google Workspace. ✅ Proven track record of client retention and success management. ✅ Ability to work independently while coordinating across multiple teams. ✅ Comfortable handling client interactions via Slack, Zoom, and email. ✅ Strong problem-solving skills and ability to adapt to challenges. Bonus: Experience working in e-commerce agencies or media buying teams. Perks & Benefits ⭐ Competitive Salary + Performance-Based Bonuses ⭐ Fully Remote Work Environment ⭐ Opportunity to work with fast-scaling brands ⭐ Hands-on training with TikTok Shop & e-commerce growth strategies ⭐ Collaborative and growth-driven team culture ⭐ Career advancement opportunities How to Apply If you’re ready to take on a high-impact role in a fast-growing agency, apply today!

Keyword: Shopify

Price: $5.0

English Customer Service