Director of Marketing Services and Client Success

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About Valiant: ‎ ‎ Valiant is a full-service content creation and digital marketing agency for service businesses in the trading, reselling, sports betting, and e-commerce niches. ‎ ‎ Our clients include some of the largest companies in the online side-hustle niche including Whop.com, one of the largest digital marketplace in the world. Our current offerings include short-form video creation, email marketing, and paid advertising, among others. Over the next 12 months we have plans to expand and as a result are looking to hire additional marketing staff in our paid ads, social media, and email marketing teams. ‎ ‎ Our vision is to be the go-to marketing agency for all types of services that help people make money online. We are already very well known in the sports betting and reselling niches however are looking to venture much further into niches we’re less known in and build a market-wide reputation for ruthlessly outperforming other marketers in the space. The Role: As VP of Client Success, you'll direct the service side of our full-service marketing agency. This role combines strategic client relationship management with hands-on team leadership, ensuring exceptional outcomes across all accounts while building and maintaining robust internal processes. You must have deep expertise in viral content creation, email marketing, and paid advertising to effectively evaluate and guide our service delivery teams. Core Responsibilities: – Design and execute comprehensive client onboarding processes that set clear expectations and lay the foundation for success – Lead and optimize weekly client meetings to ensure alignment, address concerns, and drive results – Run daily stand-ups and sprint planning sessions to maintain team momentum and accountability – Create and implement processes that ensure consistent service delivery and client satisfaction – Evaluate and approve marketing deliverables across paid advertising, viral content, and email campaigns – Proactively identify potential issues and develop solutions before they impact client relationships – Build and manage high-performing teams through effective coaching, mentoring, and performance management – Measure and track client outcomes to ensure we're delivering exceptional value – Develop and document best practices for client success and team management – Drive continuous improvement in service delivery through regular process evaluation and optimization Who We're Looking For: We need an exceptional leader who combines client success expertise with deep marketing knowledge: – Previous experience as a project manager/owner/director at a marketing agency – Proven expertise in viral content creation, including understanding what makes short-form videos perform – Deep knowledge of email marketing strategies, from lead magnets to conversion optimization – Strong paid advertising experience across multiple platforms – Demonstrated understanding of the sports betting and/or trading industries – Proven track record of building and implementing successful client management processes – Experience managing remote teams effectively – Natural leadership presence that inspires confidence and drives results – Highly driven with an entrepreneurial mindset who treats the business as their own What Sets You Apart: – You're excited to accomplish big things and aren't afraid to be in the trenches with your team – You have a business mindset and treat the company as if it were your own – You're entrepreneurial and proactive, not passive, in your approach to challenges – You're a great person to work with who can build rapport and maintain positive relationships – You're excited to lead and work with amazing companies and A+ players – You have an innate understanding of what makes content go viral and can spot winning creative from a mile away – You know the key elements of high-converting email campaigns and can guide teams to optimize performance – You understand paid advertising metrics and can evaluate campaign effectiveness across platforms – You're both process-oriented and people-focused, able to build systems while maintaining strong relationships – You have a talent for getting the best out of people through effective coaching and mentorship – You excel at identifying root causes of problems and implementing effective solutions – You understand how to measure and track client success metrics effectively – You have extensive knowledge of the sports betting and/or trading landscape Requirements: – Must be based in the US, UK, Canada, Europe, Australia, or New Zealand – Fluent in English with outstanding presentation and communication skills – Proven experience in viral content creation, email marketing, and paid advertising – Direct experience in sports betting and/or trading industries required – Prior project management experience at a marketing agency – Willing to travel to Miami occasionally for team meetings Compensation & Benefits: – $10,000 monthly base salary ($120,000 annually) – Performance-based bonus structure – Remote work with flexible hours – Travel compensation for team meetups – Growth opportunities within a rapidly expanding company Why This Opportunity is Different: This isn't just another client success role. You'll be building and implementing the systems and processes that drive both client satisfaction and marketing performance. We need someone who is truly driven and entrepreneurial, ready to take ownership of our service delivery and treat it as their own business. The ideal candidate is not only a marketing expert but also an exceptional team player who's excited to be in the trenches when needed while maintaining strategic oversight. You'll be working with amazing companies and A+ talent, creating an environment where both clients and team members thrive. Your knowledge of the sports betting and trading industries, combined with your project management experience, will allow you to drive meaningful results from day one.

Keyword: E-commerce Management

Price: $120.0

Project Management Account Management Email Marketing Strategy Marketing Strategy Leadership Skills Social Media Content Creation Communications