E-Commerce Customer Service

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Key Responsibilities: Customer Service Manage customer inquiries through email Maintain brand voice in customer communications Assist with developing response templates and inventory/escalation solutions E-Commerce Support (Shopify Plus) Update product listings, collections, and promotions Manage shipping configurations and discount codes Coordinate with internal teams for product launches and promotions Order Lookup Process Refund/Exchanges Cross-Department Collaboration Work with Warehouse, Postal Carriers, and Executive Team to resolve customer issues Identify and suggest improvements to customer experience Systems Management Use inventory management systems to track orders and inventory Assist in partnering with Warehouse to ensure accuracy of shipping information sent through platforms like ShipStation Ensure accurate data entry across all systems Qualifications: Experience & Skills 1-2 years of customer service experience 1-2 years of E-Commerce experience (Shopify Plus preferred) Experience with CSR platforms (Gorgias, Zendesk, or similar) Knowledge of shipping and inventory systems a plus Personal Attributes Excellent written and verbal communication skills Strong organizational abilities and attention to detail Problem-solving mindset Team-oriented with a proactive attitude

Keyword: Brand Developer

Price: $18.5

Online Chat Support Ecommerce Support Customer Service Customer Support Customer Satisfaction Data Entry Email Communication Email Support Order Tracking Shopify