Customer Service Representative (WooCommerce Experience Required)

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Location: Remote (Houston-based candidates preferred for training) Hours: Full-Time (Monday–Friday, 8 AM – 5 PM, 1-hour lunch) OR Weekend Shift (Saturday & Sunday, 8 AM – 5 PM) About Us We are a fast-growing e-commerce company specializing in research compounds and peptides. Accuracy, compliance, and efficiency are critical in this industry, and we are looking for a sharp, proactive customer service representative who can handle high-volume inquiries and complex troubleshooting. Who We’re Looking For • WooCommerce experience is required – You must be comfortable navigating the backend, troubleshooting orders, and assisting customers with order-related concerns. • Team Player – You will work closely with the tech team, fulfillment team, and other departments to ensure smooth operations and accurate order fulfillment. • Strong Escalation Skills – You must recognize when an issue requires escalation and ensure it gets handled properly. • Fast Thinker & Problem Solver – You should be able to quickly assess issues, find solutions, and take action without excessive back-and-forth. • Excellent Written Communication – You will handle customer inquiries via email only. Responses must be clear, professional, and effective. • Detail-Oriented – You must be able to track payment statuses, investigate order discrepancies, and prevent mistakes. • Tech-Savvy & Adaptable – You should be comfortable troubleshooting various payment methods (credit card portals, Zelle, CashApp, cryptocurrency) and working within multiple systems. • Understanding of Shipping & Logistics – You should know how to track orders, handle shipping delays, and coordinate with fulfillment to resolve issues. • Self-Sufficient & Accountable – This is a remote role, and you must be able to manage tasks independently without constant oversight. What You’ll Do • Customer Support & Troubleshooting – Handle customer inquiries exclusively via email, resolving issues related to orders, payments, and general questions. • WooCommerce Order Management – Process orders, investigate order-related problems, and assist customers with order tracking. • Payment Processing Support – Guide customers through payments via various methods, including credit card processors, Zelle, CashApp, and cryptocurrency. • Shipping & Logistics Support – Track orders, investigate shipping delays, and communicate with fulfillment teams to ensure smooth deliveries. • System & Process Troubleshooting – Identify and resolve order management issues, payment errors, and fulfillment concerns with minimal oversight. • Escalation Management – Recognize when an issue needs to be escalated and ensure it gets the appropriate attention. Required Skills & Experience • WooCommerce experience (required). • Strong written communication skills (email-based support). • Ability to troubleshoot payment processing and order fulfillment issues. • Experience handling high-volume customer inquiries in an e-commerce setting. • Strong attention to detail and problem-solving skills. Preferred (But Not Required) Experience • Knowledge of Zelle, CashApp, and cryptocurrency payments. • Experience in e-commerce or research compound industries. • Familiarity with CRM systems and handling support tickets. Compensation & Benefits • Pay: $15–$20 per hour (based on experience and skill level). • Hours: Monday–Friday, 8 AM – 5 PM (Full-Time) OR Weekends (8 AM – 5 PM). • Remote position, with preference for candidates in Houston for in-person training.

Keyword: Customer Support

Price: $15.0

Customer Service Email Support Customer Satisfaction Customer Support Administrative Support Data Entry Order Processing Following Procedures WooCommerce Order Tracking