Jr. IT Associate

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Jr. IT Associate Remote Possible - Preference for Local in Boston, MA Job Title: Jr. IT Associate Division/Department: Information and Security Systems Key Relationships: Internal stakeholders, People Team, Security and Privacy Team About Podimetrics: Founded in 2011, Podimetrics set out on a mission to improve patient lives through early detection and prevention of diabetic foot ulcers, the leading cause of lower limb amputations. Podimetrics has since evolved to become a rapidly growing virtual care management company with advanced technology and patient-centered services. Today, Podimetrics teams with and provides solutions to patients, payers and providers that alleviate the health and financial implications of diabetic foot complications in high-risk populations. We are a mission driven, financially responsible enterprise that enables patients to stand on their own feet and live more independent and fulfilling lives. Core Values: People First: We care for our people: team, patients, clinicians & health plans, and stockholders Equity Through Diversity: We commit to fostering an inclusive work environment where ideas come from all people to best meet the diverse needs of those we serve Empathy & Compassion: We seek to understand and take action to improve Respectful Candor: We are direct in communication and work to create an environment where all can share their perspectives without risk of repercussions Active Curiosity: We are deeply curious, always striving to learn more and do better. Resourcefulness: We are deliberate in our investment of team and capital, creating opportunity regardless of resources Do the Right Thing: We do the right thing, consistent with our values, even when it is challenging Enjoy the Ride: We are going to have a lot of fun doing it! Role Description: The junior IT associate will directly assist current employees and act as the primary point of contact for all Tier 1 technical issues by supporting all end users using Teamviewer as the remote support tool for PCs and MACs. Working collaboratively with the Sr. IT Associate will assist in wrap-around technical support for a team of 200+ employees. Key Responsibilities: Successful candidates will be involved with problem identification, research, troubleshooting and final resolution of technical problems. Primary point of contact for all Tier 1 issues by providing support to all end users using Teamviewer as the remote support tool for PC’s (Windows 10 & 11), and MAC’s running Sonoma, and applications including Office 365 Suite, Zoom, Slack, Web Browsers, etc Provide technical support to our sales team in using their iPads and iPhones Configure Group & Security Updates/Policies using Microsoft Intune Deploy Antivirus software, Applications & Operating System Updates using Entra Groups & Policies Provision Windows & Macbook laptops, iPads and iPhones and update our Asset Management Software in Entra Accurately prioritize, categorize, escalate and manage incidents by impact to business or established SLAs. Manage customer expectations to satisfaction. Complete various administrative tasks as needed Experience managing, supporting, monitoring and patching technical applications Strong ability to diagnose and resolve alerts, events or issues Qualifications: Excellent verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one’s time. Ability to accurately document and record customer/client information. Works on assignments that are routine in nature, requiring moderate judgment. Strong work ethic - have a positive attitude Basic Network Experience - How to access IP’s & MAC addresses. Work with Cable Modems, switches, routers, WAPs. Able to install, configure, troubleshoot, and update/maintain hardware devices such as laptops, cell phones, ipads, etc. Able to perform software upgrades and troubleshoot performance issues Support other office hardware like printers, routers, modems, and accessories At least one year of experience with Google Suite Applications (Gmail, Calendar, Drive, etc.) At least one year of experience with M0365 (Word, Excel, etc.) Knowledge of Microsoft Entra to manage Users, Devices, Groups & Policies Knowledge of G-Suite Admin Console - Manage Distribution Groups, Quarantine, Email logs, email addresses, etc. Knowledge of 2-Factor and multifactor authentication methods Managing Software accounts for: Slack, Zoom, Adobe Pro, Office 365 Suite, G-Suite, Okta, verizon accounts Understanding workflows - How processes operate from start to finish. Experience with Mobile Device Management (MDM) is a plus

Keyword: Customer Support

Price: $15.0

IT Support