Full-Time | Remote Customer Success Representative (SaaS Tech)

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We are currently seeking a PROACTIVE, CUSTOMER CENTRIC-Customer Success Representative and solutions architect to join our team. As a leading digital publishing SaaS platform, our goal is to provide exceptional customer service and ensure the success and satisfaction of our clients. In this role, you will be responsible for managing and nurturing relationships with clients, ensuring their needs are met, and identifying opportunities for upselling and cross-selling. We need a team member, Monday-Friday Responsibilities: 1. Proactively engage with assigned clients on a regular basis to build strong relationships and ensure customer satisfaction. 2. Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner. 3. Conduct regular check-ins with clients to understand their evolving needs and provide appropriate solutions or recommendations. 4. Maintain accurate and up-to-date client information and interactions in the CRM system (preferably Zoho), ensuring data integrity and effective communication across the organization. 5. Identify opportunities for upselling and cross-selling our products and services to existing clients, promoting additional value and benefits. Being able to describe and promote new technology stacks that can enhance the customers' digital catalogs. 6. Collaborate with the sales team to coordinate upsell efforts and provide necessary support during the sales process. 7. Actively seek referrals from satisfied clients to expand our customer base and promote our offerings to other divisions or potential customers. 8. Monitor client usage and engagement with our platform, identifying any potential issues or areas for improvement. 9. Collaborate with the product development and support teams to address client feedback, resolve issues, and ensure a seamless customer experience. 10. Stay updated on industry trends, best practices, and competitors' activities to provide valuable insights and recommendations to clients. Requirements: 1. Previous experience in a customer success or account management role, preferably in a SaaS or technology-related industry. Understanding of APIs and learning new technologies 2. Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with clients at all levels. 3. Strong organizational and time management skills, with the ability to prioritize tasks and manage a large client portfolio. 4. Proactive and customer-focused mindset, with a passion for delivering exceptional service and driving customer success. Ability to call customers and share thoughts leadership with existing customers. 5. Experience working with CRM systems, preferably Zoho, to manage client interactions and track progress. 6. Ability to work independently and as part of a team, collaborating with cross-functional teams to achieve common goals. 7. Strong problem-solving skills and the ability to think strategically to identify opportunities and address client needs. 8. Results-oriented mindset, with a track record of meeting or exceeding targets and objectives. 9. Bachelor's degree in business, marketing, or a related field is preferred. If you are a motivated and customer-centric professional looking to join a dynamic team in the digital publishing industry, we would love to hear from you. Apply now and be part of our mission to drive customer success and growth!

Keyword: Customer Support

Price: $18.0

Customer Relationship Management Customer Satisfaction Email Support Customer Service Client Management Communication Etiquette Email Communication CRM Software Phone Communication