Freelance Customer Support

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Customer Support Freelancer (Live Seafood Brand) – About 7 hours/week We’re Lobsterboys, a fast-growing DTC seafood brand shipping wild-caught live lobsters straight from the dock to our customers’ doors. We’re looking for a high-energy, people-first customer support freelancer to join our team. This role is part-time to start—about 1 hour a day, 7 days a week—with potential to grow. You'll be the calm, kind, and resourceful voice our customers hear when they need help (and sometimes, when things don’t go as planned). What You'll do: - Check and respond to customer emails daily - Provide friendly and professional responses to product and order inquiries - Ensure tracking is sent when orders are revised - Proactively follow up on open issues or concerns - Call customers directly (as needed) for quick resolutions - Submit refund or discount requests for approval - Ensure every customer feels taken care of—like a friend, not a number Who You Are: - You live by the motto: “Kill them with kindness” - You know shipping issues happen—but how we respond makes all the difference - You're a clear communicator, great with people, and proactive with problem-solving - You're reliable, organized, and genuinely enjoy helping others Bonus: You have experience with Shopify and/or customer support tools If you can turn a tricky shipping day into a loyal customer experience, we’d love to hear from you. Apply now and tell us why you're the right fit for the Lobsterboys Team. New York Metro Area preferred Excellent Phone Voice Fluent English please only contact us via Upwork

Keyword: Customer Support

Price: $20.0

Email Support Customer Service Customer Support Customer Satisfaction Phone Support Email Communication Order Tracking