Operations Manager (Healthcare Services)

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Description: We are seeking a highly experienced Operations Manager to oversee and support the daily operations of our Peer Recovery Coaching organization. This role will begin as a 4-week contract (35–40 hours per week), with the potential to transition into a long-term position if it proves to be a strong fit. This is a remote, home-based position, but may require occasional on-site work as needed. The ideal candidate will have 5–10 years of experience in management, with a strong background in team leadership, HR, payroll, and operational oversight. This role also involves marketing, outreach, and community engagement to help grow and strengthen our program. The candidate must be a proactive leader, highly organized, and capable of stepping in when needed to ensure smooth day-to-day operations. Key Responsibilities: Oversee and manage a team of clinicians, administrative staff, and billing personnel to ensure efficient daily operations Handle HR functions, including hiring, onboarding, employee relations, and compliance Supervise payroll processing to ensure accuracy and timely payments Oversee medical billing and revenue cycle processes, ensuring proper documentation and claims submissions Implement policies and procedures to improve workflow, efficiency, and service delivery Step in to assist with operational tasks during staff shortages Ensure compliance with company policies, industry standards, and regulatory guidelines Lead marketing initiatives to enhance program visibility and outreach Engage with community leaders and stakeholders to build partnerships and expand the program Develop and execute outreach efforts to connect with potential clients and referral sources Foster team collaboration, communication, and productivity to enhance service quality Assist in strategic planning, financial oversight, and problem-solving to drive organizational growth Occasionally report on-site for meetings, audits, marketing efforts, or operational needs Qualifications: 5–10 years of experience as a manager overseeing teams, operations, HR, or similar functions Bachelor’s degree in Business Administration, Healthcare Management, Marketing, or a related field (Master’s preferred) Strong leadership experience managing teams, HR, payroll, and administrative functions Experience in marketing, community engagement, and outreach initiatives is a plus Excellent problem-solving, decision-making, and organizational skills Knowledge of HR policies, operational management, and financial oversight Ability to work remotely from home while being available for occasional on-site work as required Proficiency in HR systems, payroll platforms, and marketing tools is a plus Schedule & Compensation: 30–35 hours per week (Monday–Friday), with limited weekend availability Initial 4-week contract, with potential for long-term employment based on performance Competitive compensation based on experience and qualifications Remote, home-based position with occasional on-site work as needed If you are a proactive leader with strong management experience and a passion for operational excellence, we encourage you to apply.

Keyword: Customer Support

Price: $20.0

Customer Service Project Management Critical Thinking Skills Strategy Business Operations Communications