Jr Community Engagement Mgr w/ Mighty Networks experience

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ROLE OVERVIEW We are seeking a detail-oriented and results-driven Junior Community Engagement Manager to support one of our clients in the implementation of community engagement initiatives and contribute to the growth of thriving communities within the nonprofit space. KEY QUALIFICATIONS You add the following required education, skills, and experience to our team: - Bachelor's degree in communications, marketing, or related field. - 2-4 years of market experience in community management or engagement, preferably in the consulting industry - Proficient/Intermediate level skill in the Google Workspace or similar system environment (e.g., Microsoft Office) and its common applications (e.g., documents, spreadsheets, presentations, process maps, shared folder management) - Proven ability to provide comprehensive live session support on platforms such as Zoom and others - Excellent written and verbal communication skills - Professional experience in community outreach, engagement, public policy, or project management - Proficiency in community management platforms, with proven expertise in Mighty Networks - Proven ability to provide comprehensive live session support on platforms such as Zoom and others You may also add some of the following preferred skills and experience: - Certification or advanced training in one or more areas that would enhance the impact of performance in this role ROLE RESPONSIBILITIES - Assist in development and execute comprehensive community engagement strategies aligned with clients' goals - Maintain an online community, assisting in implementing engagement strategies that align with client goals. - Create status reports regarding community engagement and initiative efforts - Create and manage content calendars for community platforms - Provide support during video conferences - Actively engage with community members, responding to inquiries, comments, and feedback in a timely and professional manner - Monitor community metrics and provide regular reports to track engagement, growth, and sentiment - Collaborate with cross-functional teams, including marketing, instructional design, and customer support, to align community initiatives with overall client objectives

Keyword: Customer Support

Community Management