Senior Learning Community Engagement Manager w/ Mighty Networks experience

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ROLE OVERVIEW We are seeking a results-driven senior learning community engagement manager/Subject Matter Expert (SME) to support one of our clients in the implementation of community engagement initiatives and oversee the development and execution of impactful community strategies driving growth within the nonprofit space. KEY QUALIFICATIONS You add the following required education, skills, and experience to our team: - Bachelor's degree in communications, marketing, or related field. - 7+ years of market experience in community management or engagement, preferably in the consulting industry - Minimum 5-10 years of relevant professional work experience in Project management, social sector, community outreach, etc. - Proficient level skill in the Microsoft Office or similar system environment (e.g., Google Workspace) and its common applications (e.g., documents, spreadsheets, presentations, process maps, shared folder management) - Proven ability to provide comprehensive live session support on platforms such as Zoom and others - Excellent written and verbal communication skills - Strong relationship-building skills - Strong business acumen - Candidates must be creative and collaborative. Knowledge of customer relationship management and the social sector is preferred - Proficiency in community management platforms, with proven experience in Mighty Networks You may also add some of the following preferred skills and experience: - Master’s level degree in communications, marketing, or a related field - Certification or advanced training in one or more areas that would enhance the impact of performance in this role ROLE RESPONSIBILITIES - Develop and execute comprehensive community engagement strategies aligned with clients' goals - Provide strategic insights and recommendations to clients based on community data and trends - Lead the development of innovative community engagement initiatives - Provide status reports regarding community engagement and initiative efforts - Create and manage content calendars for community platforms - Provide support during video conferences - Actively engage with community members, responding to inquiries, comments, and feedback in a timely and professional manner - Monitor and analyze community metrics to track engagement, growth, and sentiment - Collaborate with cross-functional teams, including marketing, instructional design, and customer support, to align community initiatives with overall client objectives

Keyword: Customer Support

Community Engagement Community Management Community Guidelines