IT Managed Services Specialist

---

---

We are seeking an IT Managed Services Specialist to support a contract by providing comprehensive hardware, software, and IT support services. The candidate will be responsible for device setup, asset management, remote and on-site support, security services, and managed IT operations in alignment with the full turn-key solution required in the RFP. Key Responsibilities IT Support & Service Management Provide remote and phone-based technical support for end users. Utilize a help desk ticketing system for tracking, troubleshooting, and resolution. Offer escalation support when issues cannot be resolved within defined SLAs. Deploy replacement devices within 24 hours for unresolved hardware failures. Provide on-site support as required. Participate in professional development and technology mentorship programs. Hardware & Asset Management Set up and configure new devices, including imaging, asset tagging, and etching. Maintain inventory tracking using an asset management system. Oversee device distribution, inventory, and retrieval. Manage hotspot device inventory, including tracking IMEI and SIM numbers. Assist in receiving, reconditioning, and redeploying equipment. Support printer device management, including shipment tracking and reconditioning. Security & Compliance Work with IT security leadership to implement cybersecurity measures. Provide endpoint security support for Windows devices. Conduct dark web monitoring and phishing simulations to enhance cybersecurity awareness. Ensure compliance with industry security standards. Participate in annual risk assessments and penetration testing. Network & IT Infrastructure Management Support network monitoring, management, and maintenance. Perform server protection, firewall management, and switch/WiFi support. Ensure backup, disaster recovery, and security auditing measures are in place. Provide remote troubleshooting and security patching as needed. Qualifications & Requirements 3+ years of experience in IT support, managed services, or educational technology support. Strong knowledge of Windows, Chromebooks, Microsoft 365, Google Workspace, and VPN solutions. Experience with asset management systems for tracking and reporting IT hardware. Familiarity with cybersecurity protocols, including content filtering and threat detection. Ability to provide remote and on-site technical support efficiently. Experience with help desk ticketing systems and customer service tools. Excellent communication skills for working with staff and IT leadership. Ability to pass background checks as required by the contract. Preferred Skills Certifications: CompTIA A+, Network+, Security+, or equivalent. Experience in K-12 educational IT environments. Familiarity with SonicWall, Microsoft Intune, and Google Admin Console.

Keyword: Cybersecurity

Price: $30.0

Education English Chrome OS End User Technical Support Desktop & Laptop Support Email Support Business with 1000+ Employees System Administration Network Administration Customer Service