Client & Team Relations Manager

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Client & Team Relations Manager Location: Remote / Hybrid (if applicable) Employment Type: Part-time or Full-time About the Role A dynamic and fast-growing company in the publishing industry is seeking a Client & Team Relations Manager to serve as a bridge between clients and internal teams. This role is essential in ensuring smooth communication, managing conflicts, and fostering positive relationships between authors and staff. Key Responsibilities Client Advocacy & Support: Act as the primary point of contact for clients who have concerns, questions, or challenges. Mediate disputes between clients and internal teams, ensuring professional and fair resolutions. Set clear expectations regarding project timelines, deliverables, and communication protocols. Provide reassurance and guidance to clients throughout their journey with the company. Team Advocacy & Mediation: Support internal team members by addressing difficult client situations and ensuring fair, respectful interactions. Work closely with various departments to align client needs with operational capabilities. Foster a positive work environment by balancing client satisfaction with team efficiency. Conflict Resolution & Communication: Identify potential conflicts early and implement proactive strategies to prevent escalation. Lead conversations with high-conflict clients to de-escalate emotions and facilitate productive discussions. Develop and implement best practices for handling complex client relationships while maintaining professionalism and brand integrity. The ideal candidate is a skilled communicator with experience in conflict resolution, client advocacy, and team support. They will work to de-escalate difficult situations, set clear expectations, and maintain a balance between client satisfaction and team well-being. Process Improvement & Relationship Building: Provide feedback to leadership on recurring client concerns and suggest process improvements. Maintain relationships with key clients to ensure a positive long-term experience. Conduct periodic check-ins with both clients and internal teams to assess satisfaction and address concerns proactively. Qualifications & Experience: Experience in client relations, conflict resolution, customer success, or author relations (preferably within publishing, media, or a creative industry). Strong communication and interpersonal skills, with the ability to navigate difficult conversations diplomatically. Experience handling high-conflict clients and de-escalating tense situations professionally. Ability to remain calm under pressure and find win-win solutions for both clients and internal teams. Strong problem-solving skills with a solution-oriented mindset. Knowledge of the publishing industry is a plus but not required. What’s Offered: A supportive and empowering work environment where this role is crucial to the company’s success. The opportunity to work with inspiring clients and a passionate team. Flexible work arrangements (remote/hybrid, depending on company structure). A chance to make a real impact by improving relationships and company processes. To Apply: Please submit your resume and a brief cover letter detailing your experience with client relations and conflict resolution.

Keyword: Customer Support

Customer Service Administrative Support Customer Support Email Communication Communications Interpersonal Skills Time Management Project Management