Retention Specialist Consultant (SaaS – B2B)

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We are a B2B SaaS company focused on optimizing customer engagement, retention, and growth. Our platform serves real estate, finance, and other industries, and we’re seeking a Retention Specialist Consultant to help us refine our customer success strategies and improve overall retention. Role Overview: We are looking for a high-level consultant to work with us, helping us develop structured processes and SOPs for our Account Management and Customer Success teams. Your expertise will guide us in reducing churn, improving customer recovery, increasing upsells, and optimizing customer retention workflows. What We’re Looking For: ✅ Extensive experience in customer success, retention, or account management strategy—ideally within a SaaS company. ✅ Proven track record of reducing churn and increasing customer lifetime value through structured workflows. ✅ Ability to create detailed SOPs and frameworks for both standard and enterprise account managers. ✅ Deep understanding of customer behavior, engagement metrics, and proactive retention techniques. ✅ Strategic thinker with hands-on experience in customer lifecycle optimization. Key Responsibilities:

Keyword: Video Strategy

Price: $30.0

English Client Management Relationship Management Interpersonal Skills Customer Support Account Management Customer Retention