ERPNext Helpdesk Module Development
Project Overview We're seeking an experienced ERPNext developer to implement a Helpdesk/Support Module on Frappe Cloud as the first phase of our larger ERPNext implementation project. Phase 1: Helpdesk/Support Module Implementation We need a fully functional ticket management system with the following features: Query Categorization Custom ticket types (general inquiry, technical issue, account-related, etc.) Priority classification system (High/Medium/Low) Department/team routing capabilities SLA Tracking Response time monitoring Resolution time tracking Automated escalation based on SLA breaches Email notifications for ticket status changes Workflow Management Custom approval workflows for different ticket types Status tracking (New, In Progress, Pending Client, Reso...
Keyword: Python
Delivery Time: 2 days left days
Price: $74.0
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