Client Services Representative (Hourly + Commissions)

---

---

**Job Description**: Bridgeline, an AI/automation service provider, is seeking a dedicated Client Services Representative to deliver exceptional support across all our projects, including lead generation, operational solutions, and more for industries like SaaS, airlines, and call centers. You’ll work closely with our project manager, and sales lead,to manage client relationships, drive retention, and execute our VIP White Glove Service—a premium add-on offered to loyal clients after 6 or 12 months, including free HL Pro Tools ongoing monthly support (valued at $500/month). This role involves creating marketing materials with Typeset.io for prospect outreach and our sales leads demos, ensuring our services stand out. Your efforts will help us scale to 10–20 clients and $50K–$100K/month in revenue, maintaining our $98.5K/month profit goal by Month 6. This is an hourly position with flexible hours, plus commissions tied to your success in securing client renewals. **Responsibilities**: - Serve as the primary point of contact for clients across all Bridgeline projects, addressing concerns, managing relationships, and ensuring satisfaction. - Support client onboarding by coordinating with HL Pro Tools, who will facilitate guiding clients through GoHighLevel (GHL) workflows, ensuring a smooth setup process. - Drive client retention through regular check-ins, performance reports, and renewal conversations, leveraging GHL analytics to highlight value. - Lead or support delivery of the **VIP Service**, offered to clients at 6 or 12 months, including: - Conducting bi-weekly strategy calls to optimize lead conversions with industry-specific insights. - Coordinating priority lead delivery with enhanced scoring for maximum relevance. - Managing a custom GHL performance dashboard with real-time metrics and monthly briefs. - Organizing VIP Strategy Workshops to refresh lead strategies with tailored growth plans. - Hosting quarterly VIP Insights Briefings with performance reports and industry trends. - Ensuring clients receive free HL Pro Tools ongoing monthly support (valued at $500/month), coordinating with HL Pro Tools for seamless delivery of 24/7 white-label support, onboarding calls, and resources. - Collaborate with the team to align client needs with service delivery, ensuring seamless execution of both standard and VIP services. - Track client interactions, renewals, and VIP service uptake in GHL to support our growth and retention goals. **Requirements**: - Proven experience in client services or account management, ideally in a high-ticket B2B environment ($5,000–$12,000/month+ subscriptions). - Strong communication skills to build trust and manage relationships across diverse industries (SaaS, airlines, call centers). - Familiarity with GoHighLevel (GHL) SaaS to manage client workflows, retention, and VIP service delivery; HL Pro Tools experience is a plus for coordinating their support services. - Ability to lead or support premium client services, delivering VIP experiences with attention to detail and professionalism. - Comfortable with flexible, as-needed hours and a proactive approach to maximizing retention and earning commissions. **Compensation**: - Hourly, depending on experience, for flexible, as-needed work. - **Commissions**: Earn 5% of the subscription value for each client renewal you secure (e.g., $250 for a $5,000/month renewal, $600 for a $12,000/month renewal, $100–$200 for VIP add-ons at $2,000–$4,000/month), paid monthly upon contract extension. - Potential for long-term collaboration as we scale across multiple projects. **How to Apply**: Please submit your Upwork profile, a brief overview of your client services experience. Highlight any GHL SaaS experience and familiarity with HL Pro Tools services, if any. Additionally, answer these questions in your application: 1. Can you describe a time you successfully retained a high-value client through proactive communication or a premium service? What was the outcome? 2. What strategies would you use to deliver a VIP Service, like coordinating HL Pro Tools support or conducting strategy calls, to impress a client? 3. How familiar are you with GHL SaaS for managing client workflows and retention, and have you coordinated with HL Pro Tools for client support or onboarding? 4. How would you handle a client concern about lead quality during a VIP strategy call to maintain their trust and secure a renewal? Please provide a short 30-60 second recording discussing anything you want, could be answering the questions above or your work experience in the past, etc.

Keyword: Marketing Service

Price: $8.0

Customer Service Phone Support Email Communication Sales HighLevel