Documentation Specialist & Technical Writer

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Documentation Specialist & Technical Writer (Contractor) About CGi At CGi, our mission is to create growth and strategic results for associations, businesses, meetings, and events. We are a small but progressive company of 40 people with our headquarters in Little Rock, AR. You can find out more about what we do by visiting our web site at (link removed) and also visiting our client site at (link removed)/ CGi provides an array of services: association and event management services, as well as educational and analytical products/services to hospitals and health system clients. Our commitment to maintaining the highest standards of quality and client satisfaction allow us to facilitate the growth and success of each of our valued clients. We believe that our team and their contributions are critical in this mission. GENERAL DESCRIPTION OF POSITION The Documentation Specialist & Technical Writer is responsible for producing simple, engaging, and high-quality documentation such as policies, procedures, manuals, job aids, and forms to help ensure a consistent end-user experience for all CGi employees. This individual will be working with our subject matter experts (SMEs) and other internal stakeholders to recommend a standardized documentation format that is easy to maintain, review/edit existing documentation and assist in writing new documentation. ESSENTIAL DUTIES AND RESPONSIBILITIES • Analyze business processes to determine documentation requirements. • Gather information through research, SME interviews, source documents, and review of existing documentation. • Determine the clearest and most logical way to present information for greatest reader comprehension. • Write various types of documentation, such as operational procedures, manuals, job aids, forms, and reference guides. • Update, edit, and improve existing documentation based on current CGi writing standards, quality, and style guidelines. Convert the materials into the current templates when necessary. • Produce new documentation for electronic publication that comply with CGi standards on language, writing style, structure, and format. • Organize, publish, and maintain documents in SharePoint (or similar document management systems) in such a way that information is easily accessible. • Interface with internal clients to gain insights on how information is consumed by the audience, and then determine efficient ways to present and deliver such information. REQUIRED SKILLS AND QUALIFICATIONS • Three or more years of experience as an effective technical writer • Proven ability to quickly learn and understand complex subject matter • Experience in writing documentation and procedure manuals for various audiences • Superb written communication skills with a keen eye for detail • Ability to handle multiple projects simultaneously • Must be flexible and have ability to interact with all levels in the organization

Keyword: Content Writer

Price: $28.0

Content Writing Instruction Manual Technical Documentation User Manual Procedure Development