Customer Support & Community Specialist

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About ExoForma: ExoForma is a fast-growing DTC car-care brand on a mission to make premium automotive detailing products accessible to everyone. We pride ourselves on exceptional customer experiences, building lasting relationships, and delivering expert advice to car enthusiasts and everyday drivers alike. Role Overview: We’re looking for a passionate, detail-oriented Customer Support & Community Specialist to join our team. In this role, you’ll be the voice of ExoForma—resolving customer tickets via Zendesk, engaging our audience on Facebook and Instagram, and helping us deliver top-notch service at every touchpoint. Key Responsibilities: Zendesk Ticket Management: Triage, prioritize, and respond to customer inquiries and issues in Zendesk with clear, friendly, and solution-oriented communication. Social Media Content & Community Engagement: Plan and publish 3–5 posts per week on Facebook and Instagram (product highlights, how-to tips, promotions). Respond to comments and DMs, fostering a positive, helpful community vibe. Customer Service Support: Handle order questions, returns/exchanges, and general product inquiries via email/chat. Escalate technical or shipping issues to the appropriate internal teams. Feedback Loop: Gather and share customer insights—common pain points, feature requests, or product feedback—with our marketing and product teams to help drive continuous improvement. Process Improvement: Help refine our support workflows, FAQ content, and social-media best practices to boost efficiency and customer satisfaction. What We’re Looking For: 1–2 years of experience in customer support or community management (preferably in e-commerce or consumer products). Strong written communication skills: you can explain technical concepts in plain English and adapt tone to match our brand. Hands-on familiarity with Zendesk (or similar ticketing platforms) and social-media scheduling tools (e.g., Later, Hootsuite, or Buffer). A proactive problem-solver who takes ownership and thrives in a fast-paced environment. A genuine passion for cars and detailing is a plus, but an appetite for learning and enthusiasm for our products matters most. Why You’ll Love Working Here: Be part of a close-knit team pushing the boundaries of DTC car care. Flexible, remote work environment with room to grow into broader customer-experience or marketing roles. Product discounts, team meet-ups, and a supportive culture that values your ideas and feedback. If you’re excited about building community, delighting customers, and growing with a brand that’s redefining car care, we want to hear from you! Please submit your resume and a brief cover note explaining why you’re the perfect fit for ExoForma.

Keyword: Customer Service

Price: $18.0

Customer Service Online Chat Support Email Support Product Knowledge