Remote Vacation Rental and Property Management Assistant (US Based)

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We are seeking a detail-oriented and proactive individual to support our short-term rental and property management operations. The ideal candidate will have experience with short-term rental management, customer service, and administrative tasks. You will be responsible for managing guest interactions, coordinating property maintenance, and ensuring a seamless and welcoming experience for our guests during core business hours. Key Responsibilities: Guest Experience and Communication: • Serve as the primary point of contact for guests, responding to inquiries, booking requests, and messages promptly • Provide basic customer support, addressing guest questions, and assisting with common issues. • Manage timely check-ins, ensuring guests receive clear instructions and support upon arrival. Issue Handling and Ticketing: • Handle guest complaints and resolve issues efficiently and professionally. • Log all guest issues, complaints, and resolutions into the ticketing system for accurate tracking and follow-up. • Escalate complex issues to management or field staff when necessary. Coordination and Maintenance: • Coordinate tasks with cleaners, maintenance staff, and contractors to ensure property readiness before guest check-ins. • Monitor communication channels to make sure homes are ready on time. Administrative Support: • Respond to emails & text messages in a timely manner on main inbound communication platforms (email, text message) • Misc projects as needed by management Qualifications: • Experience: Previous professional experience in a virtual assistant role. Experience in short-term rentals and property management is highly preferred. Skills Required • Strong written and verbal communication skills. • Excellent customer service abilities and problem-solving skills. • Proficiency in using short-term rental management platforms • Familiarity with communication tools and social media platforms • Experience with project management software • Proficiency in Google Suite for documentation and reporting. • Strong organizational skills and attention to detail. • Ability to work independently and manage time effectively. • Technical Requirements: Reliable internet connection and a computer with video conferencing capability. • Availability: Core hours needed between 11:00 AM PST to 4 PM PST Benefits: • Flexible working hours and remote setup. • Opportunities for professional growth within the property management and hospitality field. • Competitive pay with performance-based bonuses. • Supportive and dynamic work environment.

Keyword: Customer Support

Price: $15.0

Customer Service Administrative Support Real Estate Data Entry Email Communication File Management Light Project Management Virtual Assistance Scheduling Communications